Our Commitment to Privacy

At AvaMedicare, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our Medicare insurance services.

We understand the sensitive nature of health and personal information, and we take our responsibility to protect your data seriously. By using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Request information about Medicare plans
  • Complete enrollment applications
  • Contact us for assistance
  • Register for an account on our website
  • Subscribe to our newsletters or communications

Types of Information Collected

The personal information we may collect includes:

  • Name, address, phone number, and email address
  • Date of birth and Social Security number
  • Medicare number and eligibility information
  • Current Medicare coverage and prescription medications
  • Medical history and health conditions as relevant to coverage
  • Financial information for payment processing

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our website
  • Referring website or search terms used
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide Medicare enrollment assistance and insurance services
  • To compare and recommend suitable Medicare plans
  • To process enrollment applications with insurance carriers
  • To communicate with you about your coverage and answer questions
  • To send important updates about Medicare regulations and deadlines
  • To improve our website, services, and customer experience
  • To comply with legal obligations and regulatory requirements
  • To prevent fraud and ensure the security of our services

Information Sharing and Disclosure

Important Notice

We will never sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

With Insurance Carriers

We share your information with Medicare insurance carriers to process enrollment applications and obtain coverage quotes on your behalf. These carriers are required to protect your information in accordance with federal and state privacy laws.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or providing services to you. These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, such as in response to court orders, subpoenas, or other legal processes, or to protect our rights, property, or safety, or that of others.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and personalization choices
  • Marketing Cookies: Track your visits across websites to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

  • Encryption of sensitive data during transmission and storage
  • Secure servers and firewall protection
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Employee training on data protection and privacy

While we take reasonable precautions to protect your information, no security measure is completely foolproof. We cannot guarantee absolute security of data transmitted over the internet.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

Deletion

You may request deletion of your personal information, subject to certain exceptions such as legal record-keeping requirements.

Opt-Out

You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. Medicare services are designed for individuals age 65 and older or those with qualifying disabilities.

If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

HIPAA Compliance

As a Medicare insurance agency, we are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and protecting your health information. We maintain appropriate safeguards and follow strict protocols to ensure the privacy and security of your protected health information.

Your health information will only be used and disclosed as permitted by law and as necessary to provide Medicare enrollment services.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Phone: +1 (346) 421-1870
  • Address: 11200 Broadway, Pearland, TX 77584

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within one business day.